1. What is the turnaround time?
Please allow up to 48 hours for the first proof. Once artwork is approved, please allow up to 48 hours for the completed project. If we are mailing and/or addressing your project for the post office, please allow additional 3 days. In most cases, we can complete your project from start to finish within 3-4 days for non-mailing projects. If you require less than 48 hours to complete your project we will try to accommodate your needs, but a $25 dollar rush charge may apply.
2. How will I receive a proof and give approval?
All proofs will be sent via email, unless a hardcopy proof is requested for review for color accuracy. We must receive written approval via email for our records. We cannot accept verbal approvals.
3. How should I communicate changes to my artwork?
We recommend all changes be emailed to us for best efficiency and cost effectiveness OR we can have the designer call you when they are working on your project. Typically the first fifteen minutes are free, thereafter $65/hour.
4. Can I get a high-res proof/camera ready artwork from you?
We can relinquish the artwork to you for an additional $45 without the REPS Proof watermark.
5. Why is my color proof different from my final product?
Each digital printer and monitor varies. We cannot guarantee that we will match the color to your specifications. However, we can print a hardcopy proof for you to review before the project is completed---please let us know in advance before approving the project.
6. Do you offer copywriting?
No, we do not offer any copywriting services. Content and text is provided by the customer.
7. What type of file do you accept for camera ready artwork?
PDF or JPG --distilled in CMYK mode at 300dpi, with links and fonts embedded. Layouts must include .25” margin and .25” bleeds. Please note: We are not responsible for typos, pixelation, resolution, and or color accuracy for camera ready artwork.
8. What paymet methods do you accept?
Before all projects are started we need to have your credit card on file. Once the project is completed we can charge it to your credit card on file or accept payment by check. We will not deliver any project until payment is received. Visa, Mastercard, American Express, and Discover are accepted.
9. Will you design the project for me?
Yes, for standard property flyers and brochures graphic design services are complimentary. For postcards there is a $20 setup fee and for all other projects we charge $65/hour for graphic design services including consultation via phone, email or in person. We recommend the client to submit all content, including any mockup that you might have, before meeting with the designer to cut down your cost.
10. Do you offer database creation?
No, REPS cannot generate a database. Your title rep will be happy to provide that service to you.
11. What type of database format do you accept?
Excel is the preferred format for your database. Comma tab delimited also are accepted.
Speak with customer service or one of our design consultants. Call (408) 871-8586.
Have your projects delivered free if the location is within just 10 miles of our office. Only $25 for delivery OUTSIDE Santa Clara (Gilroy & Morgan Hill add additional $5)
We use nothing but the best when it comes to shipping your projects on time. Available delivery methods include pick-up, USPS, OnTrac & FedEx.